Shifting the focus of Mini-Babybel, Boursin, and The Laughing Cow cheese brands from acquiring fans to driving engagement led to an increase in brand affinity and connections with higher quality fans.
Develop a new social strategy for all the brands that gives them a unique voice and helps them reach more fans.
Shift to a content approach that inspires participation by developing a distinct personality and value proposition for each brand.
Our overall process was similar for each brand. We leveraged MRI data and learnings from our existing social media presence to develop social personas for our targets. Then we evaluated our competitors in the social space to learn what was effective and what kind of tone the competitive set was using.
We worked with the media team to recommend the client shift their brief from fan acquisition to engagement based on how social media platforms were evolving in 2015-2016.
With alignment on this new strategy, we developed content pillars for each brand that laddered up to each brand’s unique purpose and value proposition. For The Laughing Cow, it was helping fans savor more sensorial moments. For Boursin, it was taking entertaining to the next level. For Mini-Babybel, it was injecting a little more fun into snack time.
Each content framework included content that was product focused and demonstrated our value to consumers, as well as content that encouraged consumers to talk and play with the brand. Based on our personas, we created different content executions that were targeted to each of our segment’s interests and behaviors on social media.
- Audience Research
- Competitive Audit
- Social Strategy
- Editorial Calendar
- Content Development