After reorganizing the wealth of student resources on Chicago Booth Career Services, student satisfaction and engagement with tools and content increased.
Develop a new taxonomy for the Chicago Booth Career Services intranet.
Identify categories and nomenclature that allow students to accomplish key tasks.
The first project phase involved discovery – auditing the content to reveal over fifty potential topics and stakeholder interviews to understand content constraints, challenges, goals, and the most common tasks students seek to accomplish.
Next, we performed a card sorting exercise to brainstorm different approaches to reorganizing the content in a meaningful way for students. Navigation labels were created to help gain initial alignment on nomenclature.
These cards were reviewed with a focus group in a clickable document that prompted actual students to attempt to accomplish a task using only the category and topic names as a guide.
After learning what resonated and what didn’t, we updated our nomenclature and organization. This final taxonomy was implemented on the intranet within the existing design templates and website. Some content rewrites were kicked off as there were several opportunities for content consolidation identified.
- Stakeholder Interviews
- Card Sort
- Taxonomy & Nomenclature Matrix
- Focus Group Testing